Terms and Conditions of URT

Skúlagøta 3
FO-100 Tórshavn
Faroe Islands

Tax no.: 655880

IBAN: FO7091810005640352
Bank: Betri


Payment can be made using Visa and Mastercard.

The money will be deducted from your account when the product is shipped or picked up at URT.

If you use Visa Electron or Mastercard Debit, the funds will be held in your account, in accordance with the terms of your card, until we withdraw the funds or decline the payment.

All prices on the website include value-added tax (VAT).

All prices on the website use the currency Danish Kroner (DKK).

URT uses a secure payment server that encrypts all information with SSL protocol. This means that your data is secure and cannot be read by others.

URT’s website is also encrypted using SSL protocol.


Shipping after an order is placed may take up to 1 – 3 days.

Orders abroad are sent using the Faroese Posta.

Shipping is in the Faroe Islands and abroad.


Delivery locally in the Tórshavn area: Tórshavn, Argir, Hoyvík, Hvítanes and Velbastaður, free delivery. Delivery no later than the day after ordering.

Rest of the country, DKK 25 per delivery (regardless of quantity).

Right of Withdrawal

Unless otherwise agreed or informed at the time of purchase, you have a 14-day right of withdrawal from the day the product is delivered.

The buyer bears the cost of any return shipping.

If you wish to cancel your purchase, you must notify us no later than 14 days after delivery, and the product must be returned to us within 14 days of your notification.

To exercise your right of withdrawal, you must inform us via email at info@urt.fo. The standard form should be filled out and attached to the email (you can find the standard form at the bottom of the “Terms and Conditions” page).

Condition of the Product Upon Return

The buyer is responsible for any decrease in value of the product resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product. This means you can test the product in the same way as you would in a physical store.

If the product is used in any way other than described above, it is considered used and therefore has lost its value. This means that if you decide to withdraw from your purchase, URT will assess the value of the product and refund accordingly based on this assessment.

Refund Policy

The buyer has a 2-year right to a refund according to Faroese law. The refund covers all defects resulting from manufacturing.

Claims for refunds must be communicated to URT within a reasonable time. It is considered that a reasonable time is at most two months after receipt, unless otherwise agreed. In such cases, URT will also reimburse any shipping costs.

The right to a refund is void if the product has been handled or used improperly.

Requests for refund claims should be sent to:

Skúlagøta 3
FO-100 Tórshavn
Faroe Islands

Refund claims sent as cash on delivery will not be accepted.

Business and Privacy Policy

Personal information is shared with these parties:

  • Employees and management of URT
  • Selected and trusted third parties who use your personal information in connection with the delivery of products or services you have ordered.
  • Business partners who register and maintain your user account

You can delete your information at any time.

To delete your information, URT requires the following:

  • Name
  • Address
  • Telephone number
  • Email address

We only register your personal information for the purpose of providing the services we sell.

Personal information registered with URT is stored for up to five years and is then deleted.

When we collect personal information via our website, we ensure that this is always done with your consent, so that you are always informed about what information we collect and for what purpose it is collected.

The manager and staff of URT have access to the information that is registered.

Data responsibility at URT: URT

Business information is not stored or transmitted encrypted.

You can always refuse to have your information registered. You also have the right to inspect the information about you that is registered with URT. These rights are according to the Data Protection Act (Dátuverndarlógin), and inquiries regarding this should be addressed to info@urt.fo.


We use cookies on urt.fo with the purpose of improving the website and its functions, thereby making your visit to the site as easy as possible.

You can delete cookies from your computer at any time. Read the instructions on our Privacy Policy.


We use statistics on urt.fo, which means a statistical system collects information about how many visitors are on the website, where they come from, where they leave the website, and so on.

The statistics are used solely to improve URT’s website.

Complaint to the Data Protection Authority

You have the right to lodge a complaint with the Data Protection Authority if you are dissatisfied with our handling of your personal data. You can find the contact details of the Data Protection Authority on their website at www.dat.fo.

Consumer Protection

Read more about consumer protection when making purchases through the payment system from QuickPay: https://quickpay.net/dk/terms-of-service


Complaints should be sent to the Consumer Ombudsman, Skálatrøð 20, P.O. Box 73, FO-110 Tórshavn.

Right of Withdrawal Information

(When the right of withdrawal is applicable, you should provide these details to info@urt.fo)

  • To [URT, Skúlagøta 3, FO-100 Tórshavn, Faroe Islands, info@urt.fo]:
  • I (*) hereby notify that I (*) wish to exercise my right of withdrawal in relation to the purchase of the following goods or services:
  • Name of product (*)
  • Ordered on (*)/received on (*)
  • Name of the buyer (*)
  • Address of the buyer (*)
  • Buyer’s signature (*) (only if this form is submitted on paper)
  • Date (*)